PolicyReturn & Refund Policy

refund

You can cancel the order within 48 hours after placing it. The refund will take 3-5 business days to reach your original payment account.

return

Our policy is valid for 7 days. If the order has been successfully shipped for more than 7 days, unfortunately we are unable to provide you with a refund or exchange.

To qualify for a return, your item must be unused and in the same condition as it was received. It must also come with the original packaging.

In order to complete your return, please note that you must provide us with detailed information about the return package (returned item, shipping company, tracking number, tracking receipt, etc.). We will issue a refund after receiving and inspecting the return package.

If your order receives’ free shipping ‘, the shipping fee will be deducted from the refund amount during’ returns and refunds’.

In some cases, only partial refunds are allowed (if applicable):

Any item that is not in its original state, damaged, or missing parts due to our fault.

Any product returned after 7 days of delivery.

Refund (if applicable)

After receiving and checking your return, we will send you an email notifying you that we have received your return. We will also inform you whether the refund has been approved or rejected.

If approved, your refund will be processed and within a certain number of days, the refund amount will be automatically transferred to your credit card or original payment method.

Delayed or missing refunds (if applicable)

If you have not received the refund yet, please check your bank account again first.

Then contact your credit card company, your refund may take some time to be officially credited.

Next, please contact your bank. Refunds usually require some processing time.

If you have completed all the above operations but have not received a refund, please contact us: [email protected]

Discounted products (if applicable)

Only products at normal prices can be refunded, unfortunately, discounted products cannot be refunded.

Exchange (if applicable)

We only replace defective or damaged products. If you receive a damaged or defective product, you can contact us within 48 hours after the product arrives to inquire about the defective product. You can contact us here [email protected]

gift

If the product is marked as a gift at the time of purchase and sent directly to you, you will receive gift points equivalent to the return value. After receiving the returned product, we will mail the gift voucher to you.

If the item is not marked as a gift at the time of purchase, or if the gift giver sends the order to themselves for later gifting to you, we will refund the gift giver and they will be informed of your return status.

shipping

To return your product, please send an email to [email protected]

You will be responsible for paying the shipping cost for returning the goods. The shipping fee is non refundable.

The time required for the replacement product to arrive at your hands may vary depending on your place of residence.

If the value of the goods you want to ship exceeds $75, you should consider using traceable shipping services or purchasing shipping insurance. We cannot guarantee that we will receive the product you return.